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Medication Refill Instructions

How to Request a Refill

Medication Refill Request Form

What you Need

Please have the following information available:

  • Your Name
  • Date of birth
  • Name of Medication
  • Medication Dose
  • Requested Pharmacy

Where to Go

(801)-893-6399

Med Refill Voicemail: Option 1

(801)-893-6399

Text the Office

Medication Refill Request form

Note on Controlled Substances

Please note, if you are looking to refill a controlled substance, there are two things to keep in mind.

  1. You must have had an appointment with your Sonatix Provider in the last 90 days in order for your provider to send the prescription. 
  2. Per US law, you must request a refill monthly for controlled substances. Plan on requesting a refill request every 30 days. 

Medication Refills - What to Expect

what to expect

Voicemails, texts, and online refill requests will be checked as soon as possible. Since our front office is also supporting patients on site, some requests may not be seen until later that day. Every request is guaranteed to be checked by the end of the business day (Monday-Thursday).

refill days/times

Providers at Sonatix Process all refill requests by
Mondays at 9:00 AM
Wednesdays at 10:00 AM
Fridays at 9:00 AM 

If your request comes in after 4 p.m. the day before one of the above times, it will be processed at the following refill time instead.

If you are running low by the weekend, please get your medication request in before Thursday at 4 p.m

We recommend calling in your refill when you have about 5 days of medication left, to minimize the risk of running out.

New medication check-in

Depending on your medication, your provider may ask you to complete a short Medication Questionnaire, 2-4 weeks after starting a new medication. Completing this is your responsibility. Please submit your completed questionnaire to your provider at your next appointment.